Hi there everybody, I work with Sketchup Pro 2018 on macOS BigSur. Since about some weeks I have the problem, that Sketchup is no longer able to connect to the internet. This is weird because my Internet connection works like a charm and I haven’t changed anything for a long time. I also tested d…

The license server and 3D Warehouse use particular ports, that you may be blocking. Can you get to 3D Warehouse in a web browser? Are you able to use your phone as a hotspot, to see if that works ok?

Very good idea to test… 3d warehouse via web browser is working. iPhone as a hotspot doesn’t help with Sketchup (3d warehouse via web browser works as well)

Well the Test-idea was good… but the Problem still exists. Has anybody an idea?

Do you have German language installed? I remember one case where it didn’t connect for licensing purposes, installing the English version worked ok…

Yes, it’s the german version. English version would be ok, but where do I get it? If I log in at Trimble I do not find any Sketchup 2018 version for download.

Try here: [image] I didn't upgrade my 2018 Sketchup Pro Perpetual license... what to do? SketchUp Download V 2018 from here. https://www.sketchup3d.de/download/center/#199-180-version-2018 Please do not create double topic.

Thank you. I tried both - reinstall the German version and installing the English version. Unfortunately it didn’t help. Any other suggestions? Thanks a lot querbalken

I’m not sure what the macOS equivalent is, but I know (on Windows 10) right click>run as administrator (on the SU installer)>repair option usually works for me. @colin might know the macOS equivalent.

There is no macOS equivalent and no need for one. Install issues on Mac usually result when a user runs the app from a wrong location, for example directly from the distribution image or by copying the app from the image to somewhere other than the applications folder. There have also been issues …

FYI I moved the topic to the Tech Problems category.

Sketchup 2018 on macOS BigSur - no internet connection error

Technical Problems SketchUp

MikeWayzovski May 31, 2021, 4:14pm 7

Try here:

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Sketchup 2018 on macOS BigSur - no internet connection error

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