Sharing link not working

Trimble Connect
1

Hi,

In the past we have used the “Share” feature a lot as it is very easy to share project designs with our clients for their approval.

On Friday I did the same as always:

  1. I saved the file locally.

  2. I uploaded it via “File → Trimble Connect → Publish Model” (sorry, I am using the German version. I am not sure if the naming is 100% correct)

  3. After publishing I open “app.sketchup.com”, log in, go to my last uploaded file and open it

  4. In the top left menu I click the “Share” button, activate the slider in the popup and copy the link that appears.

  5. I test the link in the incognito tab → works.

  6. I send the link to the customer

  7. The customer says “Doesn’t work”

  8. I test again in the separate incognito tab of Chrome and also in MS Edge and now I also get:

“ERROR: Unfortunately, an error occurred while accessing this model.”

“FEHLER: Beim Zugriff auf dieses Modell ist leider ein Fehler aufgetreten.”

(regardless of whether it is an EU or US server)

Immediately after this message, a pop-up window with Trimble login also opens. But even if I log in, the drawing still doesn’t open.

I also tested my older shared drawings that are known to be “good for sharing”, but they don’t open anymore either.

Then I tried to publish using the “New” option

  1. File → Trimble Connect → Share link…

Same problem.

What’s wrong?

How can I fix it? I need the share feature

Regards
Manuel

2

Same here. Can’t share new models and old links stopped working.
Please fix this ASAP as it is very annoying when your client can’t open the file!

Regards,

3

There was an incident reported yesterday, according to this status page:

Should be resolved by now.
Sorry for the inconvenience.