I´m currently using trial version of Sketchup + Seifara and seriously considering purchasing it. But I´m concerned about how help and support for Sefaira is like for paid users. Here are my points:
Apparently there´s no support team dedicated to Seifara, as it´s a part of SU now.
Comments from years ago on help pages simply weren´t answered.
Some help pages offer outdated information, as the one that refers to EnergyPlus reports output, which apparently aren´t available anymore. (Outputs - Energy Plus and Loads Output Exports – Sefaira Support)
As a professional and researcher, I find Sefaira an outstanding piece of software, and wish to use it for serious purposes, But it´s kind of frustrating not to have enough confidence to invest on its purchase, due to the apparent lack of support and help updates.
As a trial user I can´t send a direct message, so I hope someone from support team can put away my bad impressions.