Sefaira downtime announcements

Sefaira downtime is now published at status.sketchup.com and all notices about scheduled downtime will now be announced there.

If you want to discuss Sefaira outages or uptime, you can still do so in this post.

Thanks and best regards,

Andrew

Sorry for the late notice here but we need to have scheduled downtime today for security maintenance on Sefaira.

The downtime will be:

2020-09-24T11:00:00Z2020-09-24T14:00:00Z

We hope the down time will be shorter than this and will announce when it’s back online.

awesome -thanks!

Sefaira is back online. Thanks for your patience and sorry for the inconvenience caused.

There is an issue that we know of, that someone solving the problem may find their way to this topic, thinking that Sefaira is down. So, I will tell you about it!

In Windows there is a network security setting, that has a low, medium, high settings. I’m fairly sure it defaults to medium, but if you have it set to high, and opened SketchUp that has the Sefaira extension, this dialog will appear every minute until you close it. If it’s been 20 minutes between you opening SketchUp and you noticing the dialog, there will be 20 of them stacked up.

The same can happen on Mac, though I wasn’t able to set a tough enough security myself to trigger it. But others have reported the problem, and solved it again by reducing the security to a less extreme level.

So, this dialog means your security is too high, and not that Sefaira is down. It is of course something that should be improved! I have told the right people about the issue.

2 Likes

There is upcoming scheduled downtime for maintenance of Sefaira.

This downtime will be:

2020-09-26T06:00:00Z2020-09-26T10:00:00Z

Thanks for your understanding and apologies for any inconvenience.

Sefaira will have scheduled downtime for our web application (not plugins) this weekend.

The downtime will be:

2020-11-21T07:00:00Z2020-11-21T12:00:00Z

We hope the down time will be shorter than this and will announce when it’s back online.

Sefaira will have scheduled downtime for our web application and plugins on Monday June 14.

The downtime will be:

2021-06-14T07:00:00Z2021-06-14T13:00:00Z

We hope the down time will be shorter than this and will announce when it’s back online.

Apologies for any inconvenience caused.

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We’ve extended the downtime notification as it’s taking longer than expected. Apologies for any inconvenience caused.

Everything should be back up now. Thanks!

Sefaira will shortly have scheduled downtime for our web application and plugins to support improvements to our entitlements system.
The downtime will be: 2021-09-24T06:00:00Z2021-09-24T09:00:00Z
We hope the down time will be shorter than this and will announce when it’s back online. Apologies for any inconvenience cause…

Sefaira is currently seeing issues associated with an AWS (Amazon Web Services) outage. This may mean it takes longer to run simulations or stops working for you. There is nothing we can do about this but you can see the status of the AWS service here:
https://status.aws.amazon.com/
Once the AWS service is back up we will be back online.
(This is resolved BTW)

Sefaira will have scheduled downtime for maintenance during 2022-04-20T05:00:00Z2022-04-20T07:00:00Z

Apologies for the inconvenience this may cause.

We’re not going to do the maintenance on 20th April as planned.
Instead we’re going to push it back to between 2022-04-29T05:00:00Z2022-04-29T07:00:00Z

Sorry for the inconvenience!

Scheduled maintenance will no longer be announced here.
Instead we will be publishing it on https://status.sketchup.com/

Our scheduled maintenance window is on Mondays 06:00-10:00 UK local time (GMT or BST).
We will update on https://status.sketchup.com/ when maintenance is completed and the system is operational again.