Right Click Context Menu Disappearing

Technical Problems
1

I think this is a bug, but I could be wrong. Very often, enough to be super annoying, when I click on an object and then right-click to bring up the context menu, it appears for a split second and then disappears again. I usually have to repeat this process 3 or 4 times before it steadily appears. Is this a bug or am I overlooking something?

2

Hmm, it appears you have a pretty similar setup to us here & we don’t seem to have the problem.
Has it just started, or since an upgrade or ?
It it only on some files, or all ?
Maybe it’s worth checking for a graphic-card driver update ?

3

I just started really using SketchUp maybe 3 weeks ago now and it’s been happening the entire time. There was an update to my graphics card I’m downloading now. I’ll see if this fixed it.

1 Like
4

The latest version of SketchUp for Windows is 23.1.340.

I suggest using the offline installer.
If you’ve run SketchUp this session, reboot machine before running installer.
When running installer, right-click it and choose “Run as administrator.”

If you’ve already updated, repeat the above, but choose the Repair option from the installer main page.

5

The issue is still happening after updating my graphics card. @DanRathbun thank you for advice. Looks like I’m not using the latest version. How do I use the offline installer?

6

I explained how to use it above. Download it from:

7

Maybe I asked the wrong question. Where is the offline installer located? I can see where to download the file from and your instructions for how to use it, but I don’t know what the “offline installer” is.

8

You can get the offline installer from this page:

https://www.sketchup.com/offline-download

The installer will download into your Downloads folder, and be named “SketchUpStudioFull-2023-1-340-117.exe”

The regular installer doesn’t include things such as language packs. If you chose to add other languages, those would be downloaded from a web site. Which means you would have to be online.

The offline installer includes all of the language packs. It’s a lot bigger file, but at least you don’t have to be online when installing extra languages. It’s sometimes a safer option, if you may be having network issues that cause problems when downloading the extra language files.

2 Likes
9

Also remember that SketchUp needs to be installed properly on a PC.
Close SketchUp/Layout if it’s open.
Find the installer’s exe file - as @colin described - in your Downloads folder.
Do NOT double-click its icon to ‘Run’ it.
But rather Select the exe file’s icon, right-click > context-menu > ‘Run as administrator’
When prompted choose ‘Install’, or if it’s already installed - ‘Repair’.
This will ensure that SketchUp is installed with all files and folders etc getting the correct permissions.
Even if you have admin powers, a simple ‘Run’ can result in unpredictable issues later…

1 Like
10

Thank you everyone for your help! Hopefully this solves the disappearing right-click menu but if not, I’ll be back :grin:

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