I purchased 2017, but my PC is not compatible. Is there an easy way to “exchange”? Or if I purchase the correct license, will Sketch-Up refund the 2017?

[image] jenwali: I NEED to have a floor plan done today and just sitting here waiting… .was hoping for a quicker answer here. in a public user forum? if urgent install SUP 2016 on another system which will provide you with the trial period again.

don’t have another system to use. :frowning:

I understand the system requirements and your reply made an assumption based on speculation. The original post stated that the incorrect license was purchased which has nothing to do with incompatibility and makes a compelling argument for taking the opportunity to test the free trial or Make before getting jammed up.

I’m sorry - I don’t understand what you’re trying to say. I did purchase the “wrong license” (2017 vs 2016). Regardless… it seems I just need to wait for a call back. Thank you to all for trying to help.

Hopefully customer support will be able to help you. Normally the only license sold is for the current version. They don’t normally sell licenses for previous versions. What is it about your computer that makes it incompatible? Is it just that the OS is 32-bit?

You’ve obviously missed the recent changes that make it rather important that your computer meets the new minimum requirements. With the introduction of 2017 they have remove the hardware acceleration option in OpenGl which means that system hat would function with 2016 will fail with 2017 if the graphic card is inappropriate. As such it is very possible to Buy 2017 and only discover it won’t work on your computer after you have happily downloaded expecting a performance increase since your system already sang with 2016. It’s an unfortunate downside to progress, the newer version needs a certain level of hardware. The up side is you can still use 2016 if 2017 doesn’t work for you.

Thanks - just frustrating because I can’t get through to an actual person. It is the 32-bit that doesn’t allow me to use 2017 version. I think I’ll just purchase the 2016 version and hope that they will refund my 2017 version.

As I said, they don’t normally sell the license for previous versions. (SU2016 is the previous version) I wouldn’t be trying to buy another license. You’ll probably end up with another SU2017 license if you just try to buy another one.

Just install 2016 and use the trial version. You can use this trial version until the license issue is solved. download page: Download All | SketchUp

So, I guess when they let me download the 2016 trial version, I didn’t realize that I wouldn’t be able to even USE Sketch-up after the trial unless I upgrade my PC to 64 bit. You’re right - I can’t even purchase the 32-bit (2016 version). Not cool. Jen Waligora 317.514.2119

Purchased Wrong License

SketchUp Pro

SketchUp3D_de June 9, 2017, 4:17pm 21

Topic		Replies	Views
2016 -2017 liscence issue SketchUp licensing , license	1	911	February 16, 2017
SketchUp 2017 on 32 bit system Windows 7 SketchUp 32bit , bitness	6	39798	April 10, 2017
Old computer didn't have graphics card to run Sketchup 2017 Pro license	1	593	June 7, 2020
SketchUp 2017 downgrade to support 32-bit edition Pro license , downgrade , 32bit	9	25495	June 2, 2020
Can't license 2017 pro on my new computer SketchUp	7	894	August 16, 2021

Purchased Wrong License

Related topics