We have tried Sketchup multiple ways, so I was hoping someone else was using it to see what experiences they have been having. When trying to use sketchup.com (on our desktop computers), some kids simply cannot sync with Trimble to save their work. They can use Sketchup so I don’t think it is a computer issue. Kids are using HP ProDesks Mini’s.
As for the app Sketchup For Schools, I had 3 students bring their Chromebooks to class and install the app from the Chrome store. We are supposed to be able to save straight to Drive, but it wouldn’t allow us. our Chromebooks may not be able to handle the app Sketchup.
With the app that is downloaded on each computer (for Kinders and 1st grade students), everything works perfectly. However, I’d much rather them work online so they can work in class or at home.
Can they sign into Trimble connect in the browser, outside of the sketch-up free interface? I think the service is linked but I haven’t checked to be sure.
Hi Liam, Thanks for the quick reply. We can sign into Trimble. We do that as soon as we get to Sketchup. But when we try to save, SOME students (not all) can’t. Also, when we click on ‘account’ in Sketchup, some students will have the word ‘null’ written before their account username.
@ksnickell You are able to login and use SketchUp for Schools, but cannot save to Drive? What error message do you receive when you attempt to save a model?
You should place support tickets by filling out both of the linked forms! I think Customer Support is involved primarily with sales while Pro Technical Support may be more responsive to the issues you describe.
It’s not clear from your description which version you are using: SketchUp Free or SketchUp for Schools. As a Google App, SU for Schools is supposed to play well with the rest of the Google universe, specifically Google Drive. There can be issues managing Google Drive like permissions. For my class, I had to create a folder for the class’s lesson material including components they needed to use. The sharing process required giving those student permission to read from the folder, and to hand in their work, a shared folder they have permission to write to. They aught to be able to save to their own Google drive of course. I’m not an expert, but I don’t think I ever figured out a way to create a new folder on drive from the Save… dialog as I can on my computer with MacOS. If a new folder is needed, I had to leave the SU for Schools tab, and go to a tab for my Google drive to create and administer folders.
