Problems with Sketchup 2019 License

Hi

In our company we have 3x Sketchup 2019 Licenses, but one of our coworkers left the job and formatted his computers… Now we need to install his license into a new one but we get an error message similar to this: “this account has been used in too many machines”… Is there a way to “reset” that license for us to be used again?

Thanks!