Oh snap! es/js/app.soy.js failed to load! :(

HOLA
NO PUEDO ABRIR EL ADMINISTRADOR DE EXTENSIONES EN SKETCHUP 2019
MANDA SOLO UN MENSAJE ASI:
“Oh snap! es/js/app.soy.js failed to load! :(”
ALGUIEN PODRIA AYUDARME

to help others answer, this translates as:

Hello
I cannot open the extension manager in sketchup 2019
[it] sends only one message like this:
"oh snap! en/js/app.soy.js failed to load! :frowning:
somebody could help me