Not happy with the lack of service!


#1

Download and install 2017 pro, buy the license, go to activate the license and…

“Oops, their is an issue with the licensing server”

Verify I have the correct serial number and the correct authorization code, check! Restart the software, SAME result!!

Go to email tech support to open a trouble ticket, fill out the form and go to submit…website has timed out and server failed to respond.

I just paid $7xx.xx for a license I cannot even use, to describe how immensely pissed off I am right now is an understatement! Now i’m stuck expressing my grievances in a public forum in the hopes some tech will see this and contact me.

I am livid!


#2

Hello.

Sorry for your inconvenience. You can rest assured that the Team members will help you solve the issue and you’re in the right place. You will have to wait a while, though, because it’s currently nighttime in the US (unless someone from Europe can help, of course).


#3

I pinged livid privately earlier today, but for reference, please try the license troubleshooter http://help.sketchup.com/en/article/1205653