New user of Sketchup Shop

I need to design a basic church building as well as two pole barns. Struggled with the free version and tried to contact Sketchup without success. Bought Shop the next day. Can still only access the free version, Followed the sites directions. When I go to the account subscriptions there is only a + sign on the free. When I go to the licenses the shop license is there but no + sign and when I hit it it takes me to the free version, Have logged in and out without change,

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