by the way…you profile says “not sure”. This indicates to most of the members that you’re not sure you really want any help. Helping people here takes an enormous amount of time and effort. They make it look easy. It isn’t. Help them help you.
On windows 10 place your cursor in the lower left hand corner and right click on the mouse. go up to system and left click it. press the windows key+printscreen key and take an image of the screen…save that in a screen print folder in your pictures folder. Then you can post it here or you can simply copy your system information manually to a notepad file so you can copy and paste it to your profile. There is other ways to copy the info but…it’s rather complicated. I do not know why windows doesn’t allow users to just copy and paste directly from the system page.