Modelling area workspace in 2023 is only 25% of the total areA

[ateliernab]

@solutionsink

This message and any attachments is privileged and confidential.

well, not anymore

Joke aside, you apparently use a custom overlay on top of your Win10 made to look like a mac OS dock.
Could it interfere with SU ? most interface troubles these last few days on PC seems to be related to the change of… framework ? (not sure of the word, long day, it’s late)
could it cause conflict with your graphical interface ?

[solutionsink]

Thanks Dave - it is 4500x3000 and working 25% are look as though is 800 x 8000 judging by the size of the cursor.

I have:

• Graphics driver up to date

• My firmware is up to date.

• I completely uninstalled 23

• I completely uninstalled 22 which worked perfectly

• I removed all remnants and hidden files

• I installed the 2023 offline installer as administrator

• Same issue: working drawing utilizes only 25% of the working space

William

[solutionsink]

I’ll try and let you know. So far I have:

• Graphics driver up to date

• My firmware is up to date.

• I completely uninstalled 23

• I completely uninstalled 22 which worked perfectly

• I removed all remnants and hidden files

• I installed the 2023 offline installer as administrator

• Same issue: working drawing utilizes only 25% of the working space

Thanks

William

William Moore | SOLUTIONS ink

[DaveR]

@solutionsink

it is 4500x3000

What is the display scaling set to? SketchUp supports up to 150%.

@solutionsink

Graphics driver up to date

Did you get that from Nvidia or from Windows?

[solutionsink]

Dave

Both from Windows and NVIDIA 4500 x 3000 native resolution

I have two monitors and the second is at 2560 x 1600 & when I move SketchUp over - same issue.

Wm

William Moore | SOLUTIONS ink

Both

[Anssi]

@solutionsink

Both from Windows and NVIDIA 4500 x 3000 native resolution

Windows-supplied Nvidia drivers are worthless. You should go to the Nvidia website and download and install the drivers for your card type from there. Then, in the Nvidia control panel 3D application settings check that SketchUp is set to use your Nvidia card.

[solutionsink]

I only use Nvidia supplied drivers - but thanks

[geocraw4d]

I was having the same issue and contacted SU support. I’m on Windows 10 and had my display setting at 125% scaling (older eyes). I reset the scaling in the windows display setting back to 100% and regained the full area of the workspace window.

I also updated my Nvidia driver, rebooted, etc. I’m using an Nvidia Quadro 2000 graphics card, which I’m guessing is now about five years old.

SU 2022 does not have the same issue; it seems to be a 2023 problem.

[Elmtec-Adam]

There is an issue with 2022 similar to this - from memory it was related to having multiple screens with different scales.

Are you just using a single display?

[geocraw4d]

I have a single monitor on my desktop. I haven’t had a chance to look at the issue on my laptop, at least I don’t remember seeing it when I installed SU2023 on the laptop.

Thanks.

[solutionsink]

Thanks and you have nailed the bug for sure. Happy it worked for you. Mine is set at 200% (recommended) because of the resolution of my monitor - 4500 x 3000. Scaling it back to 100% on my system everything else is unworkable because it is too small. Everything is too small to read:
Desktop is unreadable
SketchUp menus and icons are unreadable is unreadable
Style Builder and Layout are unreadable
V-Ray is unreadable
Other design programs are unreadable (Photoshop, InDesign…)

I can get 2021 to work on my computer recommended 200% scaling but V-Ray is buggy with it. Support is more or less indifferent to my problem.

Thanks again

[solutionsink]

Thanks

Dual screens. I shut on down in a test - same problem.

[geocraw4d]

My monitor resolution is 2550 x 1440. At 100% scaling, I’m working to read everything else on my screen, which is almost uncomfortable. At 125% scaling, the screen and images are an easy read, but I lose SU workspace area. Trimble said they’re working on a fix and will update, but no timeline was given.

[RLGL]

I have the same resolution at 125% with no issue on a 32" monitor. What is the size of your monitor?

[geocraw4d]

27" diagonal.

[Chabup]

Hello,I have exactly the same problem when at 125% . No problem at 100%, but I can’t read because it’s too small.

[DanRathbun]

On Windows, you may be able to adjust the size of text elements independent of display scaling.

Got to:
Windows (Start) > Settings > Ease of Access (Accessibility on later versions)

There are 2 controls:

Make text bigger (this is independent of scaling)

and Make everything bigger (this is just a mirrored scaling control from the Display panel.)

These apply to the “main” display.

• The link beneath the second control just goes back to the Display settings panel so you can change scaling on other displays.

---

I just tried making the text 150% size.

It does make the SketchUp menus and toolbar tooltips larger. But all the dialog controls and inspector panels have hard-coded text sizes that do not change with this feature.

However, it does make things like Windows OS stuff like: File Explorer, Settings app, 7Zip, LibreOffice apps, etc., easier to use on my 15" FHD display.

[Chabup]

Hello,
so ? what’s up ? Still no news about the issue ?

[solutionsink]

Nope - still using an old version even though I paid for a new version. I have checked every update and still at 25% of screen coverage.

Thanks

William Moore | SOLUTIONS ink

[JonNGA]

I had exactly the same problem.

Unfortunately, I didn’t see your post because my choice of search keywords were not helpful to point me to your thread, so I ended up creating a new post at:

Sketchup 2023 Bug: Model environment is not taking up the entire viewport, and cursor is misaligned with target coordinates

Sketchup version: Sketchup Studio 2023 GPU: Geforce GTX 1080 8GB OS: Windows 10 Pro Note: my Windows 11 Pro machine does not have this problem. Problem or Bug: Just as the subject says: (Part 1) Model environment is not taking up the entire viewport, and (Part 2) cursor is misaligned with target coordinates. Edit: Workaround discovered: Part 1 Specifically, the top 20% and right 20% bands of the viewport are not showing the model, axes, ground plane, etc. It looks similar to (but not th…

What I discovered was that this problem only presented itself, on my Windows 10 machine specifically, if my “main” or primary monitor (whether it was a single monitor or part of a multiple monitor setup) was set to have a display scaling higher than 100%. Edit: Just realised @geocraw4d and @Chabup also mentioned only 100% scaling works.

So, if my main monitor display scaling was set at 125% or higher, it would produce the same problem as yours. And the higher the scaling percentage, the worse the effect (i.e. the smaller the visible workspace).

You may note also that, when the problem presents itself, your cursor likely won’t be able to properly select or perform anything at the coordinates your cursor happens to be positioned at. See more information in my post if you’re interested.

Workaround (though not a proper solution): set your “main” monitor – ideally your largest monitor –display scaling to 100% when using Sketchup 2023. If you have other monitors, set them at whatever display scaling you wish (for me, this had no ill effect). If your only or largest monitor is 28" or less, and you can’t deal with squinting, then you’ll have to revert to 2022 until they fix this problem.

Thanks to @ateliernab for pointing me to your post and @DaveR for pointing me in the right direction (by mentioning display scaling) to do further testing and find the workaround.

Note: this problem didn’t happen on my Windows 11 machine. It only happened on my Windows 10 machine. Bear in mind, I don’t know whether your problem, although identical to mine, was caused by the same underlying factor (i.e. either the OS version, or a particular machine configuration). This remains to be seen/tested by the Sketchup programmers.