Missing Model after SKP download

Hello!

I am a complete amateur using SketchFree web version for a class. I completed my assignment and downloaded the skp file to my Mac but it was corrupted and was a .txt. I went back to download it and my model is completely gone. Like it never existed. I saved it because I worked on it over multiple days but my project file is empty now. I feel like I’ve tried everything. Am I SOL?

Thanks for your help. I appreciate it.

It’s possible you signed in under a different email address. The one that seems to have been used for the 7 day trial, and for the free web version, is the gmail address you use in the forum. Make sure you’re not signing in with a different email.