Do you have a classic license or a subscription (‘Annual plan’?)
For subscription plans, go to myaccount.trimble.com and sign in with the right email.
Check the Member section if that email has ‘Product access’
Check 'My Products on the left, then choose 'View Included Apps.
At the bottom right of the SketchUp Pro product, you will find the ‘Manage devices’ button.
This will trigger the systems to be needing a new sign in inside the products (SketchUp or LayOut)
So log out and then back in.
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