Oh! an AV. I thought you meant a certain native Windows security package, sorry.
I’m currently just using Windows Firewall as my HitmanPro AV was reading too many obviously safe files as viruses, looking to try something else. So, nothing impeding the installer at the moment.
That was already tried as well. Went ahead and did it again for sanity’s sake. Still no change… I find it odd that IE browser shows the ‘enabled’ message on http://www.enable-javascript.com, yet the same test within SU the WebDialog shows instructions on how to enable.
Could anyone who gets this issue send me their cookiejar.xml document? I’m helping with a SketchUp / Autism camp this week, and on a cheap loaner Thinkpad that one of the kids borrowed, we can only download 2-3 things before the screen goes white.
Fix: delete cookiejar.xml. Repeat.
I’m not sure why the 2015 cookiejar.xml would mess things up or get messed up, but it would explain why 2013 would work and 2015 wouldn’t.
It’s located in \Users\YOUR_NAME\AppData\Roaming\SketchUp\SketchUp 2015\SketchUp\
OK, we’ve discovered the issue today when I was able to get 2 crash stacks to show what people are getting. It appears that some security setting happens that disables javascript. We were able to also repro the issue where only
shows up on the page. Please check security settings for javascript and embedded apps with IE. Thanks for you’re help.
Not sure what there is left to check, I do not use IE as default so I don’t believe I have any embedded apps. Are there some native apps I should be aware of/check settings for?
You could turn off phising filter (whatever it is called,) … I have not used IE in so long I forget now. (Been a Chrome guy for years now, and much happier for it.)
Let me check quickly… (switches windows, starts IE11…)
OK
(1) one the toolbar there is a “Safety” menu. Start by being sure all those things are off.
(Ie, ActiveX filtering, Tracking Protection, Do Not Track, & SmartScreen filter.)
(2) toolbar > “Page” > “Compatibility View settings”
Be sure that there is no entry for “*.sketchup.com”
(3) toolbar > “Tools” > “Pop-up Blocker”
Either “Turn off Pop-up Blocker” (submenu item)
or “Pop-up Blocker settings” (submenu item launches dialogbox)
You can add “*.sketchup.com” as an allowed site, or…
at the bottom of the dialog you can change the setting to:
“Low: Allow pop-ups from secure sites”
(This likely means https:// protocol, which covers 3D Warehouse, but the Extension Warehouse has a http:// url. ?)
(4) toolbar > “Tools” > “Manage add-ons” (submenu item launches dialogbox)
It will, by default, show only currently loaded extensions.
Change to “All add-ons” in the “Show” drop-down list at the middle-left, at the bottom of the “Add-on Types” list control.
(Select unneeded extensions and click “Disable” button in lower right corner.)
Disable javascript in IE on PC or Safari on Mac and you’ll see the same thing. The problem is on PC that it works sometimes, then intermittently fails and then continues to fail.