I have a license for SketchUp 2016 Pro. Recently, my hard drive crashed and I can’t install the license on the new drive because it was already on 2 computers (though one is now dead). I have zero luck getting anyone at SU on the phone to figure out how to resolve the issue.
I am assuming you mean through the website but I am having an issue there as well. When I enter all required info and click submit, the screen pops to the serial number field like something is wrong there and doesn’t actually send the support request.
I pasted it directly from the SU notice when the license was bought. I then noticed that the dashs between numerals and letters were omitted. After I added the dashs, I got the same thing.
I have tried calling license support from the original receipt and the sales line. I never reach anyone. But it is usually late afternoon. I guess I need to try first thing at 8 in morning.
Off topic but you are the best, sir. I used to log on as a different user but the associated gmail account was at a former job and was deleted. You have helped me on several different things while learning SU and different things. Now, I need to see if there is a way to reclaim models that I posted to 3D Warehouse.