License problem after drive failure


#1

I have a license for SketchUp 2016 Pro. Recently, my hard drive crashed and I can’t install the license on the new drive because it was already on 2 computers (though one is now dead). I have zero luck getting anyone at SU on the phone to figure out how to resolve the issue.

Any suggestions?


#2

Contact Customer Support directly for assistance.


#3

DaveR,

I am assuming you mean through the website but I am having an issue there as well. When I enter all required info and click submit, the screen pops to the serial number field like something is wrong there and doesn’t actually send the support request.


#4

Did you enter the serial number correctly?


#5

I pasted it directly from the SU notice when the license was bought. I then noticed that the dashs between numerals and letters were omitted. After I added the dashs, I got the same thing.


#6

Maybe contact sales and make a request to pass your request to Customer Support.


#7

I have tried calling license support from the original receipt and the sales line. I never reach anyone. But it is usually late afternoon. I guess I need to try first thing at 8 in morning. :grin:


#8

On Monday.


#9

That’s what I meant.:joy:

Off topic but you are the best, sir. I used to log on as a different user but the associated gmail account was at a former job and was deleted. You have helped me on several different things while learning SU and different things. Now, I need to see if there is a way to reclaim models that I posted to 3D Warehouse.


#10

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