I was asked by support to post my feedback here regarding their response to my complaint about layout’s terrible performance.
Here is my email to support…
**Hi there, **
**Layout is so slow that it is just unacceptable and so inefficient to use now that our organization is looking for another program that can be used with SketchUp models. **
**• Resizing a viewport took 1 minute and 23 seconds **
**• Updating the model reference took 1 minute and 29 seconds **
**This is the case with only 1 viewport in a brand new layout and these are also the fastest times out of our 14 seats. Some users clocked in at 7 minutes to update a model reference. **
Those times are +/- a couple of seconds but even with draft mode on, it is just terrible. Can you at least send out a user announcement that tells your customers that this problem has been acknowledged and is being addressed? Only if that is true of course.
Here is their reply…
Hello Velina,
**Thanks for reaching out to SketchUp Support! I am sorry to hear you are experiencing this issue with SketchUp. I will do my best to help you resolve this issue. **
There are a few things that we’ve found can help speed things up for Layout:
1. Go to File > Document Setup > Rendering and switch the editing quality to medium or low. It makes the images look a little fuzzy, but it will still export nicely.
2. Keep the SketchUp Model viewports in Raster rendering mode until you’re ready to export, if possible.
3. Turning off auto-render can help sometimes.
**4. Sometimes a docking station can prevent an external monitor from accessing the “good” graphics card, so check to see if Layout is using your 3D-class graphics card. If you have multiple monitors try only using LayOut on your desktop or laptop main screen, to see if your other monitors are not accessing your good graphics card. **
5. Restart your computer if you haven’t restarted it after installing the latest version of SketchUp and LayOut.
**6. If this is only happening in a few files, make sure that the SketchUp Viewports are as low-poly as possible and have any unnecessary layers turned off. **
In general, the more “agile” the SketchUp model is, the faster Layout can render it. For more information on how to maintain a budget-friendly model:
- Review our Top Tips on Improving Model Performance: https://help.sketchup.com/en/sketchup/improving-performance
**- Check out our Comprehensive Modeling Practices Guide: https://help.sketchup.com/en/sketchup-best-practices-and-applied-principles **
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**Additionally, could you post your feedback in the Feature Request section of our Community Forum? Feature Requests - SketchUp Community **
**Our engineers and product managers look at the forum, and posts like this are much more valued coming from a customer than from me. Our SketchUp Sages also provide expert wisdom and love to comment on new ideas and suggestions. The more users that chime in about features, limitations, workflow and ideas, the more likely it is to happen. **
**Please let me know if you need further assistance with this issue. Your ticket number is 10732159. **
Regards,
**Rory **
The SketchUp Support Team at Trimble Inc.
My feedback to #1 is that my settings were already set to Low for viewports and Medium for Images.
#2 - I changed viewports to raster and it helped the tiniest bit.
#3 - This used to help with layouts that had almost 30 pages, but not anymore. Right now I am only working with one viewport in a new layout file.
#4 - I tried to see if there was any improvement after restarting my computer and starting layout on my laptop which is the main screen. I also have two 27" Benq external monitors that I use.
I made sure SU and LO are using my 3D-class graphics card and editing LO on my laptop made things slower. It took 2:40 to relink the model when I opened LO and then it took 2:17 to update the model reference after making an edit.
#5 - Done.
#6 - We always try to keep our models as small as possible, but even in our most detailed models we never had this much trouble with the slow and inefficient performance of layout.
As years go on, shouldn’t LO be performing better?