Hi, there.
I hope anyone can help. I am having issued trying to log into sketch up on my sons computer. I have SketchUp Pro so i can have it on 2 computers. I have it on my laptop but I want it on my sons computer as it will be better to work with for my designs. However, when i try in with my password it tells me that i need to sign into id.trimble.com and insert a security key with usb port. I don’t understand why?
That’s not a sketchup thing, but it could be one of several rendering programs or something like that.
But definitely not sketchup itself.
Thank you. It comes up with it as soon as put my password into my SketchUp (trimble) account. I can log into my laptop absolutely fine though.
It is a gaming computer that i am trying to log into, does that make a difference? Thanks.
@colin something you could check perhaps?
Sorry, I’m new to all this. who is @colin, thanks.
By using the @ and colin I have basically used the bat symbol to alert him to your issue. He is an active, knowledgeable, forum user who is also a trimble employee which gives him a few magic tools that can sometimes solve things behind closed doors.
Aww, thank you. I really appreciate that.
I have taken an image of my screen to show the message I keep getting.
You should Untick my reply as the solution and hit the heart or thumbsup if you want. The solution tick should be used for an actual correct answer, preferable ‘the’ or best answer.
And be patient for Colin as timezones are an issue.
Sorry, I didn’t even realise that i had ticked the box.
I paid Box to say nice things about me…
I don’t know of any Trimble sign in option that would involve a dongle. You have an EDU subscription, did you get that with access to V-Ray, or other renderers, that might use dongles?
That aside, is your email also an Apple, Google, or Microsoft ID? If it is any of those you could try the matching sign in option, instead of signing in with Trimble.
It would be worth going to sketchup.com in a browser, and try your Trimble sign in there. That might show up issues that you could solve for a browser log in case, and when that works the signing in within SketchUp ought to work as well.
I will bat signal @Elmtec-Adam as well. He may have good ideas, and I suspect works for the company you got your subscription from.
could it be the super secure double authorisation thing trimble is pushing ? maybe Shea picked a dongle method ?
wait, paid ? where is my check ? 
edit : ok, no dongle there.
Hi, Thank you for that.
My email is a university email. I do have an extra log in which is a passkey however it doesn’t ask for it on my laptop. Although, when it asks for it on the computer the message that comes up says states.
Windows security
Making sure its you
Please sign in to (it wont let me send the link but its the trimble website)
This request comes from the app 2msedge.exe2 by microsoft corporation
Insert your security key into the usb port.
It’ weird as when I’m logging in it is the Trimble account.
It’s trimbleID - trimble have started asking users to use Passkeys.
These have varying compatibility between machines and a passkey needs to be created for each machine you work on.
yes. because the whole login/out / deauthorize wasn’t complex enough already 
Passkeys generally are working well. I have mine set to use biometrics, and can even log in using Optic ID on my Vision Pro!
My point was that USB is not involved.
I’m not fully aufait with how Windows handles passkeys (I use my phone for them)
If you want to use passkeys, then you need to create one for each machine you work on.
You can add passkeys via
User Profile
I think you also need to be using windows hello for logging into your windows computer - face detection or fingerprint. If you windows machine doesn’t support these, then I think you can use PIN as an option
I would guess it is asking for it via a USB security device because your machine doesn’t have any of those setup .
You don’t need to use passkey to sign in -
you can just use your username and password as normal.
Once you’ve signed in you can create a passkey for that device
That’s what I have being trying to do but it wont let me log in it just reverts me back to the security key into the USB port and the only option is to put a usb in or cancel. Anything techy never goes right for me. 
if you are on a device that doesn’t have biometrics, it will present USB key as an option usually.
Also if you’ve created a passkey in windows and then used that same passkey as an MFA option.
It all goes wonky and you can lock yourself out of being able to access your trimble account on any other device.
