Impossible to renew a license

Hello, following the splash page that appears launching sketchup pro (2014 version) I visited this web page: http://www.sketchup.com/license/renew but it does not recognize my seral number (beginning by “PA-…”)

The page simply says “Whoops, you entered invalid license information. Please copy and paste the required information from your license email.” but what I entered is exactly what comes out following the instructions “Help me find my license information please!”

Can somebody help me? Many thanks

Please create a case (https://help.sketchup.com/en/contact/technical-support ) and someone fro support will be happy to help.

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