I can't access community forum

Hi,
Recently, i have problem to access Sketchup forum from my laptop. Only blank page shown in my scrreen.

Can someone explain to me?

You’re going to need to provide more info. Do all the normal internet things: clear cache & cookies, reload, etc… What browser, what OS? etc…

Hi Barry,
Thank you for prompt reply.

Yes, i have cleared cache, cookies etc. Also, i have followed instructions under “Troubleshoot
and Diagnose Firefox Problems”.

My OS is Windows 7 and browser is Mozilla Firefox.

Other things to try: click upper right (3 horizontal bars) and ry a new private window.

If that doesn’t work, try (3 horizontal bars) → Developer. Click on “Console” - are their errors listed?

If that doesn’t work, try (3 horizontal bars) → Developer. Click on Network, and refresh the page. What comes across?

-b

1 Like

Yes, there are errors listed and after refreshing the page a word “success”
appears on screen.

But, I still can’t access Sketchup forum.

Hi Barry,

Finally, I can access Sketchup forum using Chrome browser instead of Firefox.

Thank you.

1 Like

Well, that’s one way to fix it. Sometimes on this forum, I feel like I’m helping my parents on their computer x 1,000,000. Unfortunately, the Internets have not done much over the last 20 years to help with “It Just Works™”. :frowning: