I can't access community forum


#1

Hi,
Recently, i have problem to access Sketchup forum from my laptop. Only blank page shown in my scrreen.

Can someone explain to me?


#2

You’re going to need to provide more info. Do all the normal internet things: clear cache & cookies, reload, etc… What browser, what OS? etc…


#3

Hi Barry,
Thank you for prompt reply.

Yes, i have cleared cache, cookies etc. Also, i have followed instructions under “Troubleshoot
and Diagnose Firefox Problems”.

My OS is Windows 7 and browser is Mozilla Firefox.


#4

Other things to try: click upper right (3 horizontal bars) and ry a new private window.

If that doesn’t work, try (3 horizontal bars) -> Developer. Click on “Console” - are their errors listed?

If that doesn’t work, try (3 horizontal bars) -> Developer. Click on Network, and refresh the page. What comes across?

-b


#5

Yes, there are errors listed and after refreshing the page a word "success"
appears on screen.

But, I still can’t access Sketchup forum.


#6

Hi Barry,

Finally, I can access Sketchup forum using Chrome browser instead of Firefox.

Thank you.


#7

Well, that’s one way to fix it. Sometimes on this forum, I feel like I’m helping my parents on their computer x 1,000,000. Unfortunately, the Internets have not done much over the last 20 years to help with “It Just Works™”. :frowning: