I’am trying to sign in in Sketchup. But it won’t open en launch browser. There is no browser that pops up.
Don’t know what else to do… Can someone help me?
Try updating to a higher number than 1 for your graphics or operating system.
For now, we don’t even know what Operating system you’re currently on.
Exact same problem here: I’m not able to sign in today. I’m using the latest SketchUp Pro 2022 version on Windows 10. Please help, thanks.
I am using sketchup pro 2022 on Imac.
Hi @BJsusan
Please try to clear you login_session.dat and try to Sign In again.
You can find instructions in this article: https://support.sketchup.com/s/article/Log-in-errors
Let me know if that works.
Regards,
Aris
Hi Aris,
Thanks for your help.
I can’t get to the application part. Can’t find how to get to this tool.
The problem is I am already logged out of S
ketchup and can’t log in.
Hi @BJsusan
You do not need to have SketchUp open to clear the login_session.dat file.
Did you follow the instructions in the article? Please see below (make sure you hold the Option key for the “Library” menu to appear:
For Mac
- Please try the following steps exactly as described.
- Close all instances of SketchUp and LayOut by right clicking on their icons in the dock, and clicking “Quit”. Failure to complete this step will prevent these steps from working
- Go to your desktop, you should see “Finder” and “Go” in the top left menu bar
- Click on “Go” Then hold the Option key and “Library” should appear in the list. Click “Library”
- Navigate to Application Support > SketchUp 2022
- Locate and delete the “login_session.dat” file
- Restart SketchUp and log back in
Please confirm that you followed the steps above and let me know if that worked.
Regards,
Aris
Sorry I had an mac error… couldn’t found the right map.
The instructions worked! THANK YOU!