Yes, that happens to me frequently, as well 
Here is how that model looks like in Trimble Connect:
(Yes, multiple section cuts!)
Tip: You can also share a link to a client so they can either view only or even download the file and set the (end)date as well:
Here is the link:
(I have set the end date to 21-05-2020)
Dear mr @DanRathbun : with this link, no login needed