If you sent reports to apple, you will have diagnostic reports from those crashes here:
~/Library/Logs/DiagnosticReports/
Look for filenames that start with “SketchUp” and upload one here. It might give us a clue as to what’s happening. How long are you waiting before force-quiting it?
There is a variety of app crash that is “non-negotiable”. That is, macOS kills off the app immediately without letting it do anything more. This happens if the code (usually in a system library or driver) explicitly calls abort, but also when the user does a force-quit. Because the app is immediately killed, the BugSplat code embedded in SketchUp never gets a chance to do any processing of the crash.
This kind of crash is likely to be from an OS issue rather than the app code, so macOS still generates a crash report and offers to send it to Apple. These reports are saved in the folder @McGordon listed. Their content is essentially the same as used by BugSplat, just not trappable by BugSplat. So if you can find and share a crash report, it will at least tell the developers where SketchUp was stuck when not responsive.
Hi all,
No sketchup crash reports in that folder (though there was a Java one that mentioned sketchup)…
However some good news … after deleting sketchup preferences, and deleting 2018 and 2019 versions of sketchup… no crashes for the last 45 mins, whereas before it was crashing every 5-10 mins.
Hooray!
The ol’ delete preferences.
Anyway thanks everyone for your help!
Best
James
PS here is what I’m working on, for a high school that’s turning an old tram into a recording studio - cool project! Can’t find teh exact same tram in 3d warehouse, found a New Orleans tram that’s kind of the same shape but pretty fiddly to adapt it.
Tram 200606.skp (12.4 MB)Recently, SketchUp has started to use a Java installer. That crash report is a clue that something went wrong while installing SketchUp.
Nothing to do with your other issues, but try setting the face style to Monochrome. Notice how a lot of faces are the darker shade? Those faces are reversed, which may not matter, unless you are going to export to another 3D tool, or do 3D printing. One example case is the windows. If you were to set the front of a window face to one transparency, and the other side to a different transparency (which you might do to give the right feel for looking into a dark tram or out to the bright world), one side of the tram with have the effect reversed.
Great tip thank you!
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