Hi. Just upgraded from 21 to 24.
Im having issues with transparent textrures like glass. When applied, it just make the surfaces disappear completely and it cannot be edited.
Any ideas?
I think the issue is with the slide bar for transpatency in edit. No matter the material, if you try tolower the opacity, it disappears. Disappointing. Crucial tool for my business, i may have to revert back to 21 and ask for a refund.
Is your profile correct? The forum has had reports of this with AMD graphics cards. However, starting by trying to update your graphics card driver wouldn’t perhaps be a bad idea. Also check that SketchUp is using your Nvidia card instead of integrated graphics. You can also try switching to the Classic display engine (Preferences>Graphics) and restarting SketchUp.
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Can you share a screen capture of what is going on? You can use use OBS Studio to capture video.
Here is how opacity looks on my screen.
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Hi. Yes, that’s how it worked on my 21, not on my 24.
The moment I touch the opacity bar in edit, it takes the material away and only the profiles are left, as if it were unfilled.
Thanks for the help though.
Hi. I’ll try your suggestions. Thanks so much. I’ll let you know how it goes.
Ok. My profile is incorrect.
I do have an amd graphic card. AMD15DD
See photo.
So. As suggested, if i switch to classic view, I have control of transparencies, but i lose the ambient occlusion. (One of the reasons why i ugraded in the first place)
I updated the driver, but still same issue.
Any ideas??? Thank you all.
The second photo shows my disply setting as currently ser
Can you share this or an example file that exhibits the same behavior to see if any of us can reproduce the issue?
Sure. Here is the skp file. There is a transparent glass material on the table the is currently invisible.
banquette and table (1).skp (653.9 KB)
The file you posted is corrupt.
I don’t know how the AMD driver issue can be corrected. Perhaps reverting to an older version of the driver? Or keep using an older version of SketchUp…
banquette and table.skp (558.3 KB)
Not sure if it has anything to do with your issue, but I noticed you had a glass material applied to the back faces and another transparent material applied to the front faces of the glass table top.
I suggest make all the faces the default material, and then apply one transparent or glass material to the group, not the individual faces.
I had tried a couple of texture. I think the issue is my graphic card. Terrible that trimble would release this with such incompatibility.
I noticed that you don’t have ambient occlusion turned on in my model. I wonder if that can create a conflict.
No conflict on my system.
Have you tried this on a new SU file to see if it still happens?
Here is your file back with the simplified material applied to the glass in case that helps.
banquette and table-one glass material to group.skp (416.7 KB)
Thanks so nuch for your help.
Ill post again when i find a workaround.
Trimble is not writing software for specific graphics hardware but uses a standardized display engine to communicate with the hardware. The AMD graphics driver seems to be somewhat incompatible with the new QT graphics system that uses DirectX to draw the screen instead of the half-obsolete OpenGL used previously and as the Clessic engine option. Probably AMD would have to fix its driver, as DirectX is not either written specifically for any specific graphics hardware. SketchUp is making, via QT, DirectX calls that are perhaps not supported by AMD drivers but work with Nvidia cards. It has happened previously more than once with OpenGL and AMD cards and less frequently with Nvidia. Graphics hardware manufacturers tend to cut corners and concentrate their support on calls needed by gaming instead of modelling. As an user, reporting this to AMD might help.
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Thanks so much for looking into this!