Hello everyone, in my office we use in 4 PCs Sketchup Pro,but just in one of them , out of the sudden, the generate report window doenst open. But in the other 3 it works fine.
We have tried everyting, check out in the task manager, check if its a web problem, change the licence, insert a shortcut with the keyboard, trying different files everything, it wont open…
Any ideas of what can be done?
If the option is missing , then it might be that the dynamic components extension isn’t loading - check that is still there.
You could also go to this folder
%AppData%\SketchUp\SketchUp 2023\
and delete the web cache folder to refresh it
its still there the dynamic components extension, i deleted the cache files and still nothing:/ should i re-install?
hello, have you tried resetting the workspace ? (window > preferences > workspace)
also, if you have multiple screen, unplug the additional ones, and relaunch sketchup
does the problematic machine have one screen or more ?
on multi screen machines, sometimes the windows kinda vanish outside. meaning the tool works and opens, but hides outside of your screen.
you can try this
it has 2 screens indeed, BUT we have tried to disconnect one of them and the problem continues. now he went to lunch as soon as he returns we try that sequence of keys.update: we tried, yet nothing, i am starting to think that its not a window problem, instead is related to the software itself, as it tries to “load” something but then nothing.
Also my colleague has had few bug splat crash recently ( i mean today) using dynamic components…
I had problems today with dynamic components, I was in a class showing how to create a dynamic components and the html dialogs didn’t work. I had to change from SketchUp 2024 to 2023 to continue the class.
I don’t know why Trimble is not updating SketchUp 2024 with a new release.
Try opening the ruby console and pasting this:
ObjectSpace.each_object(UI::HtmlDialog, &:center)
It helped me with lost html windows
MAGNIFICENT! it worked! thank you so much
Hello, Do you know how to solve this same problem on mac? thanks
I isr Mac and the problem is solved with the same solution
Thank you! but didn’t work 
What operating system are you using? You put ‘2023’ in your forum profile but that is not an operating system. What graphics card. You put ‘car model’ in your forum profile but that is not a graphics card.
Have you been using more than one display on your computer? Do you have a current subscription for SketchUp or are you using a cracked version of SketchUp 2023?
Hello, thank you!
I use the current version of Sketchup 2024 and
I don’t know about the video card to inform. Probably this information in my profile was filled automatically
No. None of the information in your forum profile was filled automatically. Please correct it.
My dear friend, I am here to seek help, not for someone who thinks he is better or something to give me orders or say that I am lying. If you want to help, thank you, otherwise, do not come to give me orders or disrespect me. If I said that it was not me who filled it out, it was not me.
Have a nice day
I don’t think I’m better than you. I was interested in helping you but in order to do so, you need to provide the correct information.
We are trying to help you but it’s necessary to know what OS are you using and what version.
Sometimes the solutions depends on it.
You can try with this…
Maybe it works.
Regardless of how it was filled in initially, you will get the best answers if you take a few seconds and change it now. Add the correct info so we can all offer the best support for your specific setup.
Mac doesn’t get the lost windows problem that can happen on Windows. But, it does need Dynamic Components to be active.
Look at the Window menu and see if these are near the bottom:
