Extension Warehouse Authentication Error



I am having trouble getting to the warehouses in both Sketchup 2016 and 2017.I can not figure out how to attach the error.
It says "Something went wrong during authentication. Please contact system administrator
Ref ID 890965fb-877-4206-9c91-9308b338e496. How do I contact the administrator, itdoesn’t say!


Bottom left corner of the SU window is a login button, click it to log out and click again to log in.


Thanks, after a few trys I got it correctly and I can get to the extensios.