Hi, I’m having an issue with my display not rendering a cursor or allowing me to open prior models. Ran the Sketchup 2018 Checkup and it returned the following errors:
Error: Something went wrong while retrieving the system information from your computer. This may cause tests regarding System RAM, Windows version and/or graphics card memory to fail.
Error: Graphics card information is missing.
Success: System RAM requirement has been met!
Success: Operating system version requirement has been met!
Success: Graphics card OpenGL requirement has been met!
Success: Graphics card Hardware Acceleration requirement has been met!
The Checkup program found some errors (listed above). You may need to take some action in order to run SketchUp 2018.
I’ve just updated the graphics card driver to no success. Anyone have any recommendations on how to address the error messages? Sketchup is unusable on my box right now.