I’m trying to deploy Sketchup for Schools as part of our 2020 SOE. I’ve added it to our O365 business store, but logging in we get “This app requires an internet connection and looks like we are having trouble connecting right now”, directly after the “Redirecting to your organizations sign-on portal” step.
The machine I’ve been testing on has no firewall restrictions, so I’m pretty sure it’s not that. I’m not sure if we need to be whitelisted - if so, our domain(s) are gsg.wa.edu.au, student.gsg.wa.edu.au and adfs.gsg.wa.edu.au.
Thanks @Cotty. @joy, are you able to provide assistance here? I know there are a lot of issues today but we’re not GSuite, not .com/.org/.edu and want to get this resolved for our 2020 deployment.
I don’t actually know what the symptoms are when someone isn’t white listed, I should ask Steve.
But I do know about the general symptom of getting a message about the Internet connection, with 19.3 in particular. One of the changes was that to check if you’re online SketchUp sees if bing.com is there, instead of google.com like it used to be. We’ve had a few cases where Windows users had ironically blocked bing.com. It would be like blocking google.com on a Chromebook!
Anyway, if you see that message, try opening bing.com in a browser, you’ll soon see if this is the cause.
I’m doing all my testing on a machine that has an unfirewalled pipe to the internet, so there’s no issues with regarding bing.com being blocked - I’ve confirmed it works fine.
@matt.beamish Did you manage to resolve this? I am having the same issue, and they have apparently whitelisted my domain. Not sure why there are so many requirements for this app, including ports etc.
The reconnecting part seems different, but see what I said about how we use bing.com to check the Internet connection. Can you open bing.com in a new browser window?
