Customer service phone number


Hi I just bought this program and iddn’t receive my email to download the program and there is no customer service number anywhere to be found to find out what is up? I guess you all just take my $700 and that’s it? I have a project to complete. Is there anyone there at Sketchup?? Hello???


Hi Wendy: You can contact our technical support team here:

But, I can also try to help with your license info. I’ll send you a direct message in just a moment. Thanks!


There are no special download links. Go to and choose the option suitable to you. Note: if you just bought SketchUp your serial will only work on version SU 2018 Pro. Also be sure to check you e-mail spam folders that the license info hasn’t somehow been filtered in there, it may be a good idea to whitelist the domain.


That should be


Oops, yes. I was in a little too much of a rush there.