I just upgraded to 2024. The icons for the cursor are now too large. ie: pointer, move, rotate, etc…
I cannot find an option to resize them. The issue is not associated with the Windows mouse settings or multiple display scaling. It only happens in the SketchUp program.
Can you do a screen capture to compare?
You can use OBS to video capture if you like:
Here are how the icons look on my system. (SU’24 on Windows 10 Pro)
My screen resolution is 3440x1440, with Windows zoom setting set to 100%
I have multiple monitors and the one I run Sketchup on’s native resolution is 2560x1440 and it’s scaled at 100%.
Here is a video of the cursor changing when going between Windows Settings and SketchUp.
Sorry, that’s a bad video. Here’s a new one.
This is a head scratcher… On my system I can get the huge icons by scaling the Windows 10 mouse settings, then start Sketchup. To reset the mouse cursor to normal, I have to restart Sketchup for the new settings to take effect.
Assuming this happens to you regardless of Windows mouse settings, it seems this has been an issue for others as well, but I don’t see a conclusive resolution for this problem.
I noticed others with the problem also have x1440 displays… can you experiment with a standard display setting like 1920x1080 and see if the problem persists? Also if you have mulitpe monitors, try just one at a time to see if that has any effect.
If that does not show any results, consider re-installing SU and make sure you right click and “Run as Administrator”
If you figure it out, please post your solution to help others experiencing the same issue.
Nothing that I adjust in Windows, ie resolution or scaling, affects the cursor’s scale in the SketchUp window. I may try to uninstall / reinstall sometime, but I just had to do that because Trimble kept saying that I didn’t have any seats available after upgrading to ver.'24.
Since it is a known issue, could we hope for a Cursor Customization option, in the near future?
When it works, the Mouse Pointer size is adjusted via Windows. For some reason, your install of SU is not reading the Windows Mouse Pointer settings and is locked on a large pointer size. Maybe @adam can help with this? I’m guessing it might be a flaw in the Windows Registry values associated with SU. An uninstall/re-install as Admin might fix it.
Have you changed anything in the 'Ease of Access" settings?
I ran into the same issue last year, in Version 23, and contributed my screen shot to this post (Sketchup Pro 2023 - Cursor Size Issue - #7 by abatakar). In Version 24 I am having the same issue. If anyone can help us fix this, they will be a true forum champion! I’m running on Windows 11 Home on a Dell XPS 9320 with two monitors (second one is a curved Dell 34-inch). The ginormous cursor appears only in SketchUp and ONLY when I’m working on the big monitor. The only “fix” I’ve found has been to work over on the tiny laptop screen.