Crashing when opening materials


#1

So my students are using SketchUp for schools and are all having issues with the program crashing when they try and open the materials tab. I have had them download them and I can open them just fine on a desktop version but even once all un-used materials are purged and problems are fixed they still have the crash window open when they open the materials tab.

Help, this is a big problem and I want my students to continue to work throughout the semester, but this issue is a real hinderance.


#2

I’m having this issue as well. I have a very simple 2D floor plan. Somehow my model is 40 MB in size. When I try to open the Materials tab, the web app crashes. Were you able to solve this?


#3

I have not been able to solve this issue. However, I will say that the desktop version is far more reliable and I have not had any of the same issues as the online version.


#4

This issue is caused by very large textures and we recently made significant improvements. Please let us know if you are still having issues.


#5

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