Clearing a "Auth token cannot be used. The user must sign in” notice which has come up in Sketchup

I have a file going in Sketchup. I tried to open a new file through the “File” . This notice came up. > > > > Auth token cannot be used. The user must sign in”

An advisor said exit Sketchup and re enter through the “Welcome to Sketchup” Screen. ok but I cannot get back to the “welcome to Sketchup” Screen.
Any ideas please.

There are a number of threads on this topic already. Sign out of SketchUp and LayOut if it is open. (Help>Sign Out) Close both SketchUp and LayOut. A restart of the computer wouldn’t hurt to ensure all SketchUp processes are stopped. Then open SketchUp and sign in again.

Thank you Dave.
That (Help/sign out) tip did the trick!!

Best regards

Douglas Scott AMICE, RIBA Aff.
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Old Windsor

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Douglas Scott

Good deal.

You should go to the forum directly and edit your previous post to get rid of all the personal stuff from your e-mail signature. It’ll reduce the chances of bots scavenging your info. It’s also against the forum policy.