I have an extension where users sign in and sign out on our website. I have a customer that has two accounts and no matter what we try he’s always “stuck” to one account.
Our extension uses an HTMLDialog and kicks the user over to their default browser to sign in, gets a token and then when they’re back in SketchUp they’re signed in. It’s very similar to how the 3D warehouse and Extension Warehouse sign ins work now.
I’ve troubleshooted his browsers (clearing cache, cookies, disabling ad blockers, etc) but what I can’t figure out is if I can clear that sort of stuff in the built in browser in SketchUp. Is that possible?
I’m going to give @kengey 's suggestion a try. This is a real edge case situation I’m dealing with. This user is running at least 5 browsers, 4 or more version of SketchUp and a myriad of plugins in SketchUp and each browser.
I suspect that because of this setup this may happen again, so if we can figure out how to prevent it when it inevitably does that will be good.