I am reaching out regarding an activation issue with a Classic License (Perpetual) of SketchUp Pro.
I own the legal license for 2020 version including documentation, serial number, and authorization code, and have been regularly using this version trouble free for years. Today (following usual access 2 days ago) I cannot open my Sketchup, getting “due to license error” message.
I am aware the 2020 version is outside of maintenance and support, and Trimble’s policy limited to 3-year support periods. I have also perused FAQ’s and notifications for any advice of recent effects to early versions. I did find a similar issue on this forum from earlier this year, although the response does not help me.
I would be grateful for any positive advice, thank you in advance
In August 2021 you did a deal where you got two years of subscription, based on your existing classic license. It looks like the license was marked in a way that would mean it would continue to work on existing machines, but couldn’t be added to a new machine.
That aside, you had activated the license on three machines, and so a fourth machine would fail anyway.
If you are seeing a problem on an existing machine, try again later, in the hope that there was a temporary issue. If the problem persists, or if you’re trying to activate on a new computer, contact the person who helped you with the subscription in 2021, to see if they can change how the license is marked in our system.
I’m not sure your advice can help however, in that my classic subscription payment record was to Trimble October 2020 (not any reseller). I’m confused by the reference to an Aug 2021 deal, and equally confused about a restriction to not being able to use my licence when replacing my computer.
I had Sketchup running on a laptop, however I have now replaced/upgraded the laptop. Ideally I would change the computer identity to the new laptop, however I cannot access such info online (Trimble Admin Console only seems to acknowledge subscribers paid in the current year, not previous classic licence customers).
Can I get help identifying computers my licence is assigned to, and that deleting an obsolete machine I can continue this licence on replacement computer?