Hi, I am having problems signing into sketchup, a new window opens but its just blank. same thing happens when i try to export an stl file or try to download an extension any help would be much appriciated. Thanks

sorry, I read this thread wrong: thought it was the typical question. On sign in, you should be getting an OAuth panel from Google to sign in. Can you try signing into gmail on IE/PC or Safari/Mac?

Where do you try to sign into SketchUp? Maybe this can help you? [image] Did you know that clearing the cache and cookies in your Internet browser is still a great way to solve problems connecting SketchUp's web properties? SketchUp It has long been a common troubleshooti…

Hi I have cleared cache and history but this didn’t help, I am running Firefox on windows 7. I am signed into google and Gmail and both are working fine (I have also tried when logged out) but this didn’t help either. I am new to sketchup (and computers),it also happens when I try to sign into…

SketchUp uses MS Internet Explorer on the PC for it’s webdialogs. Update to the latest version of IE 11, do all updates to Internet Explorer via Windows Update.

[image] ddamiensu: I am having problems signing into sketchup, a new window opens but its just blank. So are you using SketchUp or Firefox to access? If it’s SketchUp, it’s using embedded IE, so you need to clear IE cache, and delete cookiejar.xml and session.dat (search the forums for this)…

Thanks guys, I’m not at the pc at the moment, when I’m back online I will check out your suggestions and let you know how it goes

@ddamiensu - Were you able to fix this issue? I am having the same issue. When accessing extension wharehouse the window that opens displays most of the graphics and text but not all as you can see in image below. The big red button should have text on it. When trying to login from same window by…

Hi, No I have tried the above too, I think it might be an issue with Java, I’m trying to work on it at the moment. I’ll let you know if I sort it out

I just updated Java yesterday. Also, this issue happens with almost every pop-up window in SketchUp 2015. Here are some examples. There just… blank. [image] [image] [image]

Java and javascript are two completely different languages… you need to check that javascript is enabled… john

Can't sign into SketchUp

Technical Problems SketchUp

Cotty August 25, 2015, 6:57pm 3

Where do you try to sign into SketchUp?

Maybe this can help you?

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Can't sign into SketchUp

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