I need to use it now and this happened!!!
Are there any compensations about this, i´m paying a subscrption
Looks like it’s back! Thanks crew, hope everyone else is on too.
same thing still happening to me in Safari v15.2 / MacOS Monterey 12.1
For all of the new reports, try my post here:
I’ve tried with another computer on the same server and it works. It doesn’t when I use a phone as hotspot.
I was able to get in on a PC and Macbook but unable on the Chromebook
Try the clear cache suggestions for Chromebook:
https://support.google.com/googleplay/answer/32050?hl=en&co=GENIE.Platform%3DDesktop
That points to there being some security setting on your computer and not the network router.
I am not sure now what your options are. For any paid version of SketchUp I would ask a colleague to screen share with you, to try and figure out the problem. But for the Free version I don’t know what to do.
I will check with the web version team to get suggestions about what to do next.
Thank you for your help.
Can you assist with registering/whitelisting our Domain in order to use SketchUp For Schools?
Ok, thanks for all the help anyway!
Don’t worry too much about finding a solution if you think it is due to security settings; I have asked my school technician, and he will probably find out what the problem is. It was to know if the bug came from the SketchUp/Trimble side that I asked here.
Thanks again for your help.
My school technician managed to sort out the problem; it was due to restrictions.
Someone else who had the issue had an ad blocker in place. Maybe your case was the same thing.
Hi, I have a similar problem logging in. I have subscribed to sketchup Pro until November 2022. Before that, everything worked. Today I cannot log in. When I click “sign in” it redirects me to a blank trimble page. I cleared my history and chrome cookies and still nothing.
Hi.
For what it’s worth and if anyone checks in on this. I’ve had issues in the past with the login page showing up as it did for @AEG. (ie like the screenshot shared).
As most recommendations here above would state, I had disabled plugins, cleared caches etc. but that still did not resolve the issue. The issue it turns out was something was something quite specific.
Looking at the network console in my browser (Firefox) I noticed it was failing to load a resource from the domain cdn.cookielaw.org (specifically “https://cdn.cookielaw.org/scripttemplates/otSDKStub.js”). On other browsers I tested, this was not the case. That was the clue I needed. Failure to load that file caused the entire login page to quietly fail. After a little further checking I figured out that Firefox could not resolve the DNS of that domain. The reason it could not resolve the domain was: I had enabled “DNS-over-HTTPS” in the browser and set the provider to be with “https://free.bravedns.com/dns-query” as custom provider. As it turns out, Brave’s DNS service treats cookielaw.org like an ad network.
So here are a couple of recommendations:
- To Trimble: A cookie script should not make your login prompts fail.
- If you use ad blockers, you will need to turn these off for Trimble sites depending on the lists you have loaded. See the first bullet… And yes there are lists that have cookielaw on them aside from Brave’s DNS
- If you still have problems, check your browser console and dig deep (or learn how to).
This is still current. I ran into NextDNS blocking Trimble’s cookies today and the login form showing up just like in the first post of this topic.
Trimble, please fix your form, thank you! 
I can’t login for the past few days either. Without obvious changes (none to settings), I have only been able to get the blank login to load. I’ve used Firefox, Brave, and Chromium – all on Linux. I have disabled ad blockers, whitelisted app.sketchup.com and cookielaw.org to no avail. I don’t have DNS-over-HTTP turned on, but whitelisted the sites there anyway. And the only thing that keeps coming up in the browser console is telemetry.mozilla.org, which I have whitelisted as well.
Just solved it. Apparently sometime recently I installed an ad blocker called hblock that does adblocking through the /etc/hosts file. Once removed, the login works correctly.
Thanks for letting us know.
Hello,
I am having the same trouble since early November.
Deleting Cache and changing from Edge to Chrome worked the first time.
This time nothing works.
I’ve also deleted browser cookies, turned off cookie blockers. Cannot find any ad blockers.
I have 3 client files to work on and I’m losing money at this point…
Thanks in advance for your quick help.
Are you having trouble logging into SketchUp Web (this thread is about the web version!) or as your profile suggests about SketchUp Pro?
There are many topics about this subject. You can search the forum for them but you would have to use the correct SketchUp version in your query to get to the right topics…