Cannot create a Trimble account, it just goes around in circles!

SketchUp Pro
1

I can not activate a new account with Trimble. I get to the sreen that says “Your Trimble account is nearly ready. Please click the link in your email to activate the account.”. I receive an email from Trimble with a link to activate the new account. When I click the link, it sends the link. When I click activate in the email received, it says “Successfully created the account, click here to log in”. When I click to log in, it returns back to the “Your Trimble account is nearly ready. Please click the link in your email to activate the account.” ad nauseum

Can you please tell me how to get past this?

Thanks B. Campbell

2

@colin Can you assist?

3

I’ll try.

4

The account team seem to work on Sundays, and have fixed it already.

5

I am getting the exact same problem could you please help me also @colin many thanks

6

If you open an incognito or private tab in the browser and try to sign in here
www.sketchup.com (top right)
Do you succeed?

7

Oh you absolute legend thank you so much.

Now to work out how to actually use the program i take it I have to download nad install now with my credentials

Kindest regards
Alex

8

The error you saw was because you were using the activation link on an account that is already activated. Installing, then opening, and signing in to SketchUp, should be working ok for you.

9

Yeh it kept looping around and around

May thanks tough guys much apreciated

Alex

10

which should be recognized by the used web script.

11

I have already complained to the authorities about that.

1 Like
12

ah, the arcane ‘authorities’ again :yum: