Bug Splat Occurs As soon as you press the asset editor in a sketch-up V-ray

Hello.
If a customer who tried to use the V-ray with a Chaos trial license runs the V-ray, the sketch-up will close with a bug splat. It seems to be a license issue, so even if you buy the product and run it, the result is the same.
So when I get the chaos account and run it on my PC, it works fine. Do you know anything about this phenomenon? It would be nice if it could be done remotely additionally.

SketchUp Ver : 2023
V-ray Ver : 6.2

The image is an image that I have worked on on my PC.