I am a long term SketchUp user from germany and bought the licence over one of your distributors (computerworks). Everythings seems to work fine until I tried to use SketchUp VR this week. I licenced the SketchUp Software by entering the licence key I got from computerworks, thus SketchUp itsself works perfectly. But as I tried to use SketchUp VR it seems, that the software can only assign the licence by accessing the trimble account and checking a licence, assigned to my account. But now is the problem, that my account has no licence assigned. I only have licence and key, but cannot enter these to my trimble account, to assign the licence correctly to my user profile. Therefore I cannot use SketchUp VR fully, even though I do have a SketchUp Pro licence.
What can I do about this ? Contacting computerworks did not help me much to this point…
Thank you for your help!