Maybe it’s just because I’m French and it’s commonly accepted that we like to complain, but I really feel the need to post again, as an open letter, here we go :
What is happening with SketchUp? I don’t quite understand. It’s an amazing software – amazing for its simplicity, amazing for its freedom.
The first time I “touched” 3D, in a field that wasn’t yet mine, was through Architrion, which was, I believe, published by Canadians.
One could gauge the thickness of its accompanying manual to understand that, perhaps, the “traditional” methods would have been better suited, at that time.
After exploring many other solutions over the years, what a relief and magic I felt when I discovered SketchUp!
Everything seemed obvious, settled, intuitive. Simple! Just simple. And yet so complex at the same time.
It is precisely because it is based on an astonishing simplicity that the slightest issue in its basic functionality can have disastrous consequences.
I don’t understand how you can ignore problems affecting the majority of users while developing trivial innovations that are just trendy.
I repeat, anything built on faulty foundations cannot succeed.
All the little annoyances, like the transparent golden texture that hasn’t worked for several versions, might seem trivial when considered alone, but when put together, the product loses all credibility. I’m not going to list them all – that’s not my job.
Please, change your development approach. As customers, we lose trust when, despite numerous testimonials and reports, no regular follow-up is made, unless we measure by years, and no viable solutions are implemented.
It was your own promise to ensure more frequent updates once the subscription system was in place, yet I see the complete opposite happening.
We are working with an unstable tool, fueled by hundreds or thousands of hours of third-party developers who keep it alive. Out of respect for them and all sketchup users, make sure that the basic features work as expected.
