I can login to my usual Trimble account, but when I click on ‘Manage My Account’ or ‘My Apps’ I get nothing. Only a notice that SAFARI CAN’T OPEN THE PAGE, and that server unexpectedly dropped my connection. I get the same message for both actions (screen shot of message for “Manage My Account” atte…

I just tried it out on a Chrome and an Edge browser without any issues. I’m away from my Mac at the moment, so I can’t try out Safari. Have you tried a different browser?

What Mac OS version? Please add that to your forum profile. What happens if you use Chrome or Firefox?

[image] fabler: MacOS Monterey. 12.5.1 Please add that to your profile. And what do you get if you use Chrome or Firefox?

Just tried in Chrome and same results… [image]

See this post: [image] Trimble sign in SketchUp Open an incognito tab in your browssr and go to this page: myaccount.trimble.com Try to sign in and start the ‘forgotten password’ procedure. Be sure to see the green confirmation ‘email send…’ Open your mailbox. Check …

I put in a ticket with help desk yesterday. So far no response.

[image] fabler: I put in a ticket with help desk yesterday. So far no response. So you didn’t bother trying anything in the link I shared?

I tried other browsers and that didn’t work. I didn’t try your link because I don’t want to change my password. It works and I can login. It’s after I login that the account fails to talk to Sketchup Servers. Somehow the link between my account and my files has become corrupted.

Can you sign into the Trimble connect mobile? Connect.Trimble.com on your phone - disconnect from Wi-Fi before you do.

All my files and Apps are missing from Trimble Account

Technical Problems SketchUp for Web

DaveR June 30, 2023, 8:30pm 7

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All my files and Apps are missing from Trimble Account

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