Hi all!
I’m new to this community, and I’m not sure this is the place to post this problem. But I try
My SketchUp started crashing on Sunday (2 days ago) for no apperent reason. Like a lot of other crashes I’ve read about on this forum, I’ve also got a AMD Radeon graphics card.
I’ve uninstalled the two Apps causing others problem (some gaming recording software, can’t remember the name).
I’ve sent a lot of bug reports. Is it possible that someone can have a look into them and see what are causing my problems. I must say that even though I’m an engineer, I’m not that good to understand all the tech stuff anymore. So please don’t ask to many difficult questions
Users of AMD Radeon graphics cards recently got, without warning apparently, an application called Plays.tv which has been found to cause issues with SketchUp. Remove it and you’ll likely find SketchUp quits crashing.
There are a number of threads already existing in this forum with reports of the same problem and removing Plays.tv has been the fix.
Disabling Hardware Acceleration will remove the Radeon card from the mix and make the CPU do the work. If that fixes the problem, try rolling back the driver to an earlier version and if that doesn’t fix it, switch to 32-bit SketchUp.
Yes. But isn’t slow better than crashing frequently?
It’s hard to tell. As I said, they’ve done poor support for OpenGL especially for 64-bit. This isn’t a new thing. One would hope they’d make things better but it hasn’t happened yet. If I were in your shoes and it was possible to do, I would abandon the Radeo card and put in an nVidia GeForce card instead. GeForce users rarely report crashes. I can’t remember the last time I had a crash with SketchUp and I use it nearly every day.
