3d Warehouse stuck in a loop?

Hi there, I’m fairly new to sketchup - used it a bit last year then took a hiatus. I am trying to download an item from the 3D warehouse to use in a room design but I keep getting a 3 page survey and then no option at the end to save the chair I want. If i click download again it puts me back into the survey and the loop just continues. Is this an error? I was able to download things in the past. TIA, Gill

That survey should only appear the first time you are using 3D Warehouse. What happens if you complete the survey?