I signed in to 3D Warehouse few months ago and I was able to save and arrange numerous collections so that it would be easier for me to choose such models. But when I logged-in again to 3D Warehouse after half a month of not using it, all of the collections that I’ve saved, gathered and arranged are gone.
I thought I was logging in a wrong email, but it was the right one. I even searched for “Chin C.” collections and I found the previous collections that I saved before, but only the ones that I set into public.
I’ve noticed that on that “Chin C.” collection the “joined” says (8/12/18), while on my collection it says (12/1/18) the date where I opened my account again.
I don’t know what’s wrong, is it just I registered a wrong email? But I only have one gmail account so it might be impossible. This had never happened before even when I didn’t log-in my account for several months. This is the first time that I have encountered this.
Please do help, it would mean a lot to me. Because I have a lot of collections that I’ve arranged and wasted so much time and effort just to gather and arrange them, and most of them are in private (tho I should’ve set that to public so that I wouldn’t be having this problem).
PM me your account (send me the url from your user page when you’re signed in). In all likelihood, you’ve inadvertently logged in using both the methods allowed: using Trimble AND Google. So your stuff is probably there, we just have to figure out which account you’d like to use moving forward.
It’s been 3 days: do you want us to migrate these to one account or do you want to do it yourself? By searching for collections owned by Chin C., something you could have done:
i have the same problem :). what should i do ?!! . can you help me please ! thankyou so much.
I have the same problem with my collections saved .Can you help me please :(. Tahkyou so much.
PLEASE HELP. I signed in to 3D Warehouse few months ago and I was able to save and arrange numerous collections so that it would be easier for me to choose such models. But when I logged-in again to 3D Warehouse after half a month of not using it, all of the collections that I’ve saved, gathered and arranged are gone. frowning I thought I was logging in a wrong email, but it was the right one. I even searched for “Chin C.” collections and I found the previous collections that I saved before,…
Follow the same instructions Barry gave above, but PM them to me instead of him. (Barry is working with a different SketchUp team now.) We’ll look into it. Thanks.
