Just had a user sign up for a trial but running into MD5 check errors during installation. Looks like this was an issue in the past but was corrected last year with the 2023 version. This is the 2024 version we are trying, running into the same error regardless of system protection status (all protections turned off - AV and OS) on windows 11 endpoints. No issues installing the 2023 version and zero logs in AV or windows protection about blocks. Kinda seems like a bad installer (2024-0-484-191) but would have expected to see some posts about it. Complete error is “MD5 check failed for current file to be staged. The file may be corrupted”. Have also tried multiple downloads through different browsers/devices and all have the same issue. Anyone else ran into this issue?
This is an old version. It’s the original release version, in fact. (There have been two releases since.)
Get the 24.0.2 release update (version 24.0.594) from the SketchUp downloads site. Do not download from anywhere else.
I was downloading from the SketchUp site, initially upon setting up my test account the download button for the trial got me the version i referenced in my original post then after having issues went to the download page to see if it was just a bad download and got the same version when selecting the “SketchUp 2024 Windows 64 Bit” link. Just looked at the page again for a sanity check and not seeing any other version download options. In downloading again just now using the same 64 bit link as yesterday i now got 2024-0-594-241 and this installer is making it past where the other one was not and installed successfully. Seems like someone updated the download link since yesterday.
I to am trying to use Sketchup Studio 2024 with Parallels on my Mac Book Pro laptop M1. The online installer download gave me the same MD5 error message so I tried the offline download and finally got it to download. I get the Sketchup welcome screen but when I go to open up a file, the program crashes. I saw a message about a graphics card and Sketchup having to revert to something else… Sorry, don’t remember exactly what it said. So maybe my mac laptop is too old, might be time to upgrade? I’m just trying to open a Revit file to look at and can’t do so in Sketchup Pro (mac).
From the Hardware and Software Requirements page, under the Unsupported Environments section:
Parallels/VMWare - Neither VMWare nor Parallels are supported environments.
SketchUp requires a hardware-accelerated graphics processor since the release of SketchUp 2017.
The common problem with running under a virtual machine is that the graphics are usually software emulated. The AI tells me that the latest version of Parallels uses a Prism 3D emulator that is supposed to provide hardware-accelerated graphics.
The Mac edition of SketchUp does natively support using Metal on silicon machines if you have the new graphics engine enabled in SketchUp’s Graphics panel of the Preferences dialog.
However, some new add-on features are Windows only, such as the Revit importer. I suppose this is why you are needing to run the MS Windows edition?
Anyway, I am not a MAc person and never will be one. I’ll defere to @Barry or @colin .
I currently have the same problem. It may relate to an update in Parallels, I’m not sure. I will try to figure it out.
Thank you for your input. I’ll check out the graphics engine.
I was able to download Sketchup Studio 2023 and open in Parallels on my Mac Book Pro M1. I also installed the Revit Importer, was able to open the Revit model no problem and saved it as a Sketchup file that I can now open in Sketchup Pro 2024 for Mac.
So that was my work around.