Please get some installer engineers on board that know what they are doing!

It would be more helpful if you could describe exactly what you believe is wrong and how it ought to be.

It’s pretty frustrating! Got these instructions from your help section: If SketchUp still crashes, delete the SketchUp preferences file. ( Note: This step resets all of your preferences, including references to the location of materials and components you’ve added.) Quit SketchUp. Open a Finder…

Do you know that SketchUp 2021 for Mac doesn’t come with an installer? There is an issue we’re looking into where the Mac version will crash when you try to choose a material. It only affects people who are running SketchUp from somewhere other than in Applications, or if a different user installed…

OK, strangest thing I now notice. I drug the application into the Applications folder as instructed. Nothing happens. (either version) Next, I launch sketchup by clicking on it inside the sketchup folder in my Applications folder or from the Dock Icon. Sketchup launches and goes thru the verificat…

[image] rcopfer: I drug the application into the Applications folder as instructed. Just to clarify, when the installer opened a window showing a SketchUp icon and an Applications folder icon, did you drag the SU icon onto the Applications icon in that window, or did you drag the SU icon onto…

I drug the SU icon into the Applications folder on my Applications Dock menu NOT in a finder window? A related question: Do I have to upgrade to Big Sur to install 2021?

[image] rcopfer: I drug the SU icon into the Applications folder on my Applications Dock menu NOT in a finder window? That’s not the right way. In the window that the installer opens, drag the SU icon onto the Applications folder icon in that same window. You may not like it (and I won’t ar…

Never knew you could do that with any application installer? I’ve owned Mac’s since 1986 and EVERY application I’ve ever installed on a Mac ( at least in recent history) allowed an installation by dragging the app icon from the install window into the Dock Bar “Applications” folder. Hmm! I’ll try …

[image] rcopfer: Should I install 2021 onto Catalina or does it need to be Big Sur? 2021 runs fine on Catalina.

2021 Installer for MacOS is a piece of garbage

SketchUp

rcopfer December 7, 2020, 12:18pm 5

This file doesn’t exist on my computer, in this path: ~/Library/Preferences/com.sketchup.SketchUp.2021.plist …
perhaps that is the problem? Even after uninstalling 2021 and reinstalling 2020 there is no such file? Where else could it be?

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2021 Installer for MacOS is a piece of garbage

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