Can they connect in the browser? They could always upload / download from there. They can also use Window->Components and search 3dwarehouse from there for downloads. Here’s a couple of the crazy issues we’ve had. Search this forum for them:
- Comcast filtering.
- Windows Security set too high. SketchUp 8 and 2013 go to Google and get forwarded to us. This will end on June 1st.
It’s difficult to troubleshoot everyone’s internet, but we’ll try.