Viewer won't open files from latest build of SketchUp 2024

Technical Problems Viewer
1

I have Sketchup Viewer 5.5.2 (1594) installed on my Android device which will not open models saved from Sketchup 2024 24.0.594. The viewer says “There was an error opening this file. Please re-download this model and try again.”

Any model saved from and earlier version of SketchUp will open correctly. Models from earlier builds of SketchUp 2024 will open too.

Has anyone else encountered this issue and a possible fix?

This issue seems similar to this topic posted in SketchUp Viewer / Android: Last update of SketchUp Android mobile viewer can’t open files

In my case, however, older files will open. Only newer files from the latest SketchUp 2024 are affected.

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2

I seem to be having the same issue as well.

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3

Hello,

Yes, this is exactly the issue I’m having !
The post that you refer was initially created in the “Technical Problems” category but has been moved to the “Viewer” category by moderation for some reason. Also in fact my “old” files work too (was the same message in opening but for another reason).

Hope the devs fix this issue very soon ! :crossed_fingers:

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4

Same here. Same error. Same results.

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5

Same here. Anything created/saved with last version of Sketchup will not open in Viewer App. Major Bummer.

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