Under 18 not allowed

Our students are receiving an error message when trying to use the Sketchup for Schools app that they have to be over 18 to access. This seems odd for a Schools version as most students in schools are not over 18. We also contacted Google Support, but they seemed unable to provide any reasoning or clear answer and asked that we contact you. We are using the web version through the Chrome browser.

Any ideas why suddenly the Sketchup for Schools would deny access to all of our HS students who are not over 18?

See this post for a recent discussion about the same topic:

no idea

Hello, We are also seeing this in our school district. I have one student who all the sudden cannot sign in or use his Sketchup account because he’s not 18.

Any updates would be helpful

Thank you.